redemption klothing

Yeah, I fight back.

Feedback - fun explanations!!!

As anyone who works in customer service knows, there are those people that can really get under your skin...  And as much as I try to please everyone, the customer is NOT always right.   I can tolerate a lot - stupidity, late payments, language barriers, newbies..  what I have NO patience for is rude people.  Nothing makes me angrier than rude people.  There is no need.   That being said, every single one of my negative feedbacks are due to my stepping up to rude people and calling them out on it.  Of course they then leave me negatives and include lovely lies to make me look like an asshole when its simply not the truth.  I work my arms off for my customers.  And I fully admit to when I do make a mistake, it DOES happen.    So I decided to make this page for my worst ones.  A little explanation, if you will, of the scum customers who think they had the last word by lying in my feedback.  And this is all due to the fact that ebay has made it so that we can't also leave negative feedback for the bad buyers.   So heres to you, losers.  Cheers!

 

9/18/09 - Happy Fricken Bday to me.

I swear..  stupid buyers are really starting to annoy me. 

Ebay user - furyandra, yet another ebay newbie.

- slow shippment, lack of communication,unpleasant seller.

okay, serious?

This girl was sent a buyer notification, an invoice, a confirmation of payment, and FOUR personalized emails from me.  Yes, I admit, shipping was a little slower right now because we had a holiday (Labor Day, so very sorry) and there was a clothing convention both in Las Vegas and in London and this usually slows us down just a little bit.  In all of my emails to her I was very humble and thankful and would have even gone the extra step of refunding her shipping had I known she was so unhappy. 

Instead, I get an unfounded negative and she gets into my hall of fame.  If I'm ever accused of something I did actually do, I fully admit it.  This girl accused me of treating people like purses.  Anyone want to explain this smart one to me?

I was not unpleasant.  However, I certainly BECAME unpleasant with her, this is 100% true. 

 

8/27/09 - wow I'm on a roll here!

Ebay user - louiestvegas

- Nasty, rude seller. very unhelpful.

I am many, many things.  I am a bitch and I'm extremely vain and selfish and I hold grudges, yes.  But not nasty, rude or unhelpful. 

I went above and beyond in composing several lengthy emails to Mr. Mclaren.  He bought a lovely skirt from us..  I received an email shortly after demanding a refund because "it didn't fit" - without even expecting to return it - just a straight refund, even though exact measurements were in the listing.  I responded with the fact that our store policy clearly states that we will exchange for store credit only and explained the reasons for this policy. 

When clothing items don't fit, we're happy to take them back for store credit - for ANYthing in our store.  This is reasonable, yes?

Yet he kept demanding his money back, then trying to claim that the measurements didn't match up.  The funny thing is that we have still another skirt, exactly like the one Mr. McLaren bought.  I measured it, and took pictures of the measurements and oh, he was not happy with the fact that I caught him in a lie. 

Mr. Mclaren already wore the skirt, and this is why we, and most smart stores, have this policy.  It's dirtbags like you. 

 

8/22/09

Ebay User - cupcakes_n_crossbones

- SLOW shipper. Only ships 1 every few weeks. Poor quality 2nd hand, stained, bad.

- Terrible experience. Shoe stained and ruined. Not wearable. No reply to emails

First of all, Dick Salinger didn't read the terms and the shipping times, so rather sent rude emails demanding his order to which I replied with the status and yet another explanation aside from the 2 he already received in our confirmation emails.  2 days later Dick emailed me again stating that one of the shoes had a dark stain on the toes.  Funny, Dick, because I took these out of the cellophane from the manufacturer myself, took the little sticks out of the shoes as well as the little packets of fresh-dots, wrapped them both in tissue paper and shipped them myself.  There were no stains.  However, my being the great person that I am, explained this and said that even though they weren't stained when they left my hands, I'd be happy to replace them.  I simply asked for a photo.  Rather than receiving this photo, Dick leaves me bad feedback.  Are you enjoying your shoes that you tried to get for free, Dick? 

By the way, Dick, we ship 2-3 times per week, not once every few weeks.  Had you read the terms, you would have known that. 

Sounds like a dishonest Dick to me. 

11/27/08 

 

Ebay User - Honestseller889

negatives:

- Paid quick wouldn't ship priority after invoicing me for priority Harrassed me!

- Rude seller! Billed wrong amount at least refunded $ dont waste ur time horrible  

To try to make a long story short - Mary got a deal.  I accepted two offers for shoes & boots that she made days apart from each other and tried to give her combined shipping.  As clearly stated, footwear domestically ships via UPS and she kept demanding that we ship USPS Priority for the shipping cost we charged (which was full price for 1st pair, half price for second). Clearly not understanding of this simple concept, I tried to explain to her that a 12 lb package from California to Florida is not going to be cheap and what I was charging her was what the cost was.  Well as it turns out, I am the "2nd biggest idiot on ebay"  - personally insulting me and throwing a tantrum because she simply didn't understand.  While throwing out these insults she casually threatened to "consider canceling" the order if I didn't IMMEDIATELY give her what she wanted.  So I did us both the favor and refunded her and canceled them myself.   We reserve the right to refuse service to any bitch, and I did just that.  I gave her money back and she was so dumbfounded that she left me two untrue negatives.  I had even offered to ship the second pair for only $2 after she threw her first fit.  Yeah, I went out of my way and this is how I'm treated.  Mary is the kind of filth that just pisses me off.  She claims I harassed her.  Well moron, I refunded you to get you to go away and had to delete your several following emails as unread.   

 

Communication problems happen, but it takes a real low life to act the way she did.  Way to go, Mary!  I'll tell you what though, you sure do remind me that MY life is wonderful.  I guess it takes something ugly to see the beauty, doesn't it?

~ Mary was invoiced for UPS Ground, not Priority.

~ Mary was most certainly NOT harassed.

~ I am not rude, but I am mean to rude people.  She was not billed the wrong amount.  Yes she was refunded because I no longer wanted her business. 

~ I am not horrible, I rock, and Mary is very very sad.

 

11/05/08

Ebay User - Rubeemom

neutral - sold item they didn't have in stock-did refund $ . Wouldn't buy from again.

Its true..  There was a mistake in our inventory - I have like 3,000 listings up, it happens.  She bought a dress and when we went to package it, it wasn't there.  So I immediately sent a refund and apologized profusely.  She expressed her disappointment in which I offered her other options, colors or sizes.  I did not receive a reply, but rather this feedback. 

Fine with me, you can shop elsewhere.  It was a mistake, I admit.  Yep, I fucked up the order.  Yes I did.  I also had great communication and was very sorry and she immediately got her money back.  So there it is.  Wouldn't buy from again?  Okay!  Good luck elsewhere.

 

10/17/08

Ebay user - Jenncorgan

negative:

 -never received, they forgot to ship, took way too long, got a refund instead, F-

Jenn bought a pair of boots and a pair of ballet flats.  We shipped out the boots and forgot to put the flats in the box.  She got the box and emailed me to this effect.  Oops!  I said I'd get them in the mail right away to which she responded, well its too cold now can I just get my money back for them?  Sure thing.  Refund happened instantly.  She then asked when the shoes would be shipped.  WTF?  I just refunded her..  yeah - she wanted free shoes.  She said, oh no, I wanted my money back AND the shoes for free, seeing how it was YOUR mistake.  It certainly was my mistake but she wasn't gonna get free shoes.  Another person out for free stuff.  Her with her FOUR feedbacks. 

(It is taking a lot for me to hold back right now on the insults.  Yes, even I am weak at times)

09/12/08

Ebay user - x_x_x_lorna_x_x_x

neutral:

-Good item! But no response to ebay Qs, had to email via address on paypal.

Well obviously I didn't receive your questions..  yeah I like to just read questions and not respond.  I obviously replied to the one I got directly to my email didn't I?  Hmm..  Maybe I didn't get the notifications through ebay, huh?  Yeah, what a concept.  Or maybe you didn't press that cute little "send" button.

 

07/10/08

Ebay user - lorien_fr

SIX neutrals (all the same):

-ok mais emballage très light arrivé ouvert et déchiré par chance rien d'abimé

This bright bag of falling hammers had a HUGE shipment of footwear overseas.  We packed it all up into a big box and sent it on its way.  I get an email from her saying it was all beat up on arrival.  I responded with my apologies and to please let me know if anything was damaged and that I would replace it immediately.  She never freakin' responded and instead left me SIX neutrals.  You beast. 

FYI - very very VERY rarely are our packages damaged in shipment. 

06/03/08 

Ebay user - elksniper0

neutral:

-was out of stock on the finish advertised

Indeed we were.  This lovely one bought a pair of patent boots but we were out.  I offered a diff. pair or a refund immediately. Shit happens, and my communication and customer service were awesome, as usual.

03/01/08

Ebay user - jewels2droolby (user ID is now invalid)

negative:

~HORRIBLE SELLER, BEWARE~ Had to file claim, NEVER answered ANY email. WORST EVER

Oh boy, this lovely lady was almost as bad as our friend Honestseller889.  You know why her feedback is private, right?  Its awful.  This transaction is a bit old so I don't quite remember the details but man, this piece of human waste was so rude and gross.  We know damned well that I answer emails, and the claim was filed by ME because of your behaviour.  This bag was like one of those screaming kids in the mall that you want to either hit them or their parents for the disease they brought into this world.   I hope your ass got kicked off off ebay for good.

03/24/08

Ebay user - themoviemonster

negative:

-TRIED TO OPEN DISPUTE 90 DAYS LATER - POOR COMMUNICATION - DO NOT BUY HERE!

Okay - how's this for stupid..  I BOUGHT FROM THEM!!!!!!  I bought a game, and inadvertently forgot about it..  3 months later I realize, hey I never got it, so I emailed with no response and tried to file a claim but was denied because I was too late.   I GOT RIPPED OFF AND THEY LEFT ME A NEGATIVE.  omg.  I really have nothing more to say.  Hope you enjoyed my free money.  (not really.)

 

Okay I'm not going back any further..  As of today this is almost a year's worth of negatives and neutrals.  If anyone wants explanations of anything further I'm more than happy to provide!